Returns & Exchanges

You have 7 days from delivery to start a return. The piece needs to be unworn and in its original packaging, with the pouch and box.

1. Message us on WhatsApp at +92 332 4330422, or email hello@shynebysafa.com, with your order number.
2. Tell us whether you want a refund or an exchange.
3. We arrange the pickup — you don’t need to find a courier.
4. Once it reaches us and passes inspection, refunds are issued within 5 working days to the original payment method.

• Earrings with a broken seal. This is a hygiene rule, not a preference, and we can’t make exceptions.
• Sale pieces — these are exchange-only.
• Pieces that have clearly been worn, resized or altered.
• Custom and personalised orders.

Different rules, and better ones. Send us a photo within 48 hours of delivery and we replace it at our cost — no return window, no restocking argument. If it arrived wrong, it is ours to fix.

If the piece is faulty, mis-sent or damaged, we cover the return entirely. If you simply changed your mind, the return courier charge is deducted from the refund.